Case Study:

Moody Ales & Co. saves almost two days a week in labour with Benji Pays

Moody Ales & Co., a craft brewery located on Brewers Rows in Port Moody B.C. Canada, had a problem. It was taking one to two days of manual labour to process payments for their invoices using their Moneris Gateway every week. Human errors were high, and customers were calling daily wondering what charges on their credit card statements were for.

Moody's process is likely familiar to most Breweries:

1. Inventory and production are managed in Ekos.
2. Invoices, customers and other data are synchronized to QuickBooks Online from Ekos.
3. Credit card numbers were sent via PDF, text and other means to their central order desk.
4. Credit card charges were manually processed using their online Moneris Gateway Virtual Terminal over one to two days a week.
5. Approved credit card payments were manually applied to outstanding invoices in QuickBooks, receipts were sent out if time allowed.
6. If a card was declined, a note to retry would be made, sometimes for a specific day and time as directed by the customer and someone would retry the card repeatedly until it was approved.

The Problem

This process worked, but was time consuming and expensive. On top of this, not all payments were getting processed weekly due to time constraints, impacting Moody's cash flow. If a payment was declined, sometimes it would be weeks before someone realized that customer's card no longer worked, and then days or weeks until they could get an updated card from the customer, further impacting cash flow. Additionally, credit card numbers were not being collected in the most secure fashion, impacting Moody's PCI Compliance.

The Requirements

Moody needed an automated solution that:

• Worked with their existing systems - Ekos and QuickBooks Online
• Worked with their Moneris merchant account to maintain their low processing rates.

The Solution

Moody Ales & Co. implemented Benji Pays for their invoice credit card payment processing. Benji Pays connects their Moneris account to their QuickBooks Online Account, linking the cards stored in their Card Vault to their customers in QuickBooks. Invoices still flow from their ERP system (Ekos) to QuickBooks Online, but now Benji Pays automatically charges their customer's cards when the invoice due date is met, applies the payment in QuickBooks Online with all the transaction details, and sends their customer a receipt. Declined charges are automatically retried daily until they go through.

The Benefits

• What was taking nearly two days per week now takes less than 30 minutes.
• Their costs reduced by nearly 60% when factoring their cost for Benji Pays vs the what they were spending on labour.
• Benji Pays works with their moneris account, allowing Moody to maintain their great rates.
• Benji Pays correctly marks each transaction with the necessary Card On File data to ensure the lowest rates possible with Moneris
• Benji Pays runs everynight, processing all payments for due invoices for any of Moody's customers that are enabled for automated payment processing in Benji Pays
• Moody improved it's PCI compliance by leveraging Benji Pays secure Card Info Requests links and emails to securely collect customer credit card details and store them in their Moneris card vault.

Join Moody Ales & Co. today. Book a Demo or try Benji Pays for free. No Credit Card Required.

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